Frequently Asked Questions
Everything you may want to know about ordering, gifting and living with NSÌSÌMU.
Orders are usually processed within 2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.
UK delivery usually takes 2-3 business days from dispatch. During launches and busier periods, processing may take a little longer.
UK delivery usually takes 2-3 business days from dispatch. During launches and busier periods, processing may take a little longer.
Pre-order products are paid for in full when you place your order, securing your order ahead of release. The expected dispatch date will always be shown on the product page. If your order includes both pre-order and in-stock products, everything will normally be dispatched together once the pre-order item is ready.
We currently ship within the United Kingdom. We hope to introduce international shipping to selected regions in future. Join our mailing list to be the first to know when delivery becomes available in your country.
If your order has not yet been dispatched, we may still be able to amend or cancel it.
Please contact us as soon as possible with your order number and we will do our best to help.
Please contact us as soon as possible with your order number and we will do our best to help.
Yes, eligible items can be returned in line with our Returns Policy. If you change your mind, please let us know within 14 days of receiving your order.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can make it right. For full details, please see our Returns Policy.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can make it right. For full details, please see our Returns Policy.
Yes. Select “Sending as a gift” in your Bag, then enter the recipient’s name and delivery address at checkout. Every NSÌSÌMU order is packed by hand and letting us know it is a gift helps us prepare it with the recipient in mind.
Yes. Our candles are made with a vegan-friendly blend of waxes, with no animal-derived ingredients in the wax.
Yes. Our Discovery Set brings together all three NSÌSÌMU fragrances in 70g candles, giving you time with each before choosing the one you may want in full size.
We restock our Signature collection where possible, while some releases may be available in limited quantities. Join our mailing list for restock updates, new releases and early access.
For questions, support or feedback, you can contact us through our Contact Us page. We aim to respond within 2 business days.